Payment
• You will be advised of the full costs of any treatment plan proposed and agreed upon including that of any maintenance treatment, before any treatment is undertaken.
• Payment is taken, in full at the time of treatment or consultation. Occasionally we may invoice you/ send a payment link or request a Bank Transfer.
• The clinic accepts Cash, BACS, debit and credit cards.
Complaints and Grievances
We take complaints and client satisfaction seriously.
Please email [email protected] should you feel the need to raise an issue.
We will meet you personally and attempt to satisfy your issues to the best of our abilities.
We request you to not take up your grievances on a public platform such as social media etcetera as that would compel our legal team to act to protect our good name.
TERMS AND CONDITIONS
Please note all patients are required to provide contact details; including an address, mobile telephone and email in order to secure an appointment.
For your initial consultation we recommend you arrive about 10 minutes before your appointment time and take off all your makeup.
We would be grateful if you do not apply make up on the day of your treatment as it interferes with skin analysis and taking it off immediately prior to a treatment can be irritating to your skin.
It would be useful if you bring in your usual skin care products for your first consultation as Uzma Naeem will review your regime.
We require all patients to complete a detailed medical history form at their first appointment as this is necessary to for the treatment planning process and your safety. Please disclose all your medical or surgical information.
If there is a change in your history during the course of the treatment, it is your responsibility to inform Uzma Naeem ASAP and before each intervention.
All information is confidential and protected in accordance with Data Protection laws.